Terms of Service

Effective Date: [16 September 2026]

Welcome to BSR Velora Essentials. By accessing our website, browsing our products, or placing an order, you agree to the following Terms of Service.

1. About BSR Velora Essentials

BSR Velora Essentials provides skincare and haircare products for personal and cosmetic use. We aim to provide accurate product information, quality products, and a reliable shopping experience.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, prices, and other information on our website are accurate.

However, colors and appearance may vary depending on your device or screen. Product packaging and formulations may also be updated from time to time.

Individual results from skincare and haircare products may vary from person to person. We do not guarantee specific results.

3. Product Usage & Safety

Please read the product label and instructions carefully before use.

Customers are responsible for checking product ingredients for known allergies or sensitivities. We recommend performing a patch test before using a new skincare or haircare product.

If irritation, discomfort, or an allergic reaction occurs, discontinue use and seek appropriate medical advice if necessary.

Our products are intended for cosmetic and personal-care purposes and are not intended to diagnose, treat, cure, or prevent medical conditions.

4. Orders

When you place an order, you agree to provide accurate and complete information, including your name, phone number, email address, and delivery address.

BSR Velora Essentials reserves the right to cancel or refuse an order where necessary, including in cases of incorrect pricing, product unavailability, suspected fraud, or incorrect customer information.

5. Pricing & Payment

All prices displayed on our website are in [PKR / applicable currency] unless otherwise stated.

Prices may change without prior notice. The price applicable to an order will generally be the price displayed at the time the order is placed.

We accept the payment methods displayed at checkout, including [Cash on Delivery / Bank Transfer / Online Payment / Other].

6. Shipping & Delivery

Orders are delivered to the address provided at checkout.

Delivery times are estimates and may vary due to courier delays, weather, holidays, incorrect addresses, or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and contact number.

7. Returns, Exchanges & Refunds

Our Returns & Refund Policy applies to all purchases.

For hygiene and safety reasons, opened or used skincare and haircare products may not be eligible for return or exchange, except where required by applicable law.

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of receiving your order and provide your order details and photographs of the product/package.

8. Promotions & Discounts

Promotional offers, discount codes, bundles, and other special offers may be subject to specific conditions and expiration dates.

BSR Velora Essentials reserves the right to modify or discontinue promotions where permitted by law.

9. Website Content

All content on our website, including our brand name, logo, product photographs, graphics, text, designs, and product descriptions, belongs to or is licensed to BSR Velora Essentials.

You may not copy, reproduce, distribute, or commercially use our content without prior written permission.

10. User Reviews & Feedback

If you submit a review, photograph, testimonial, or other feedback, you confirm that the content is genuine and does not violate the rights of another person.

By submitting content, you grant BSR Velora Essentials permission to use it for legitimate marketing and promotional purposes, subject to applicable law.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you agree to our collection and use of information as described in that policy.

12. Limitation of Liability

BSR Velora Essentials is not responsible for problems resulting from misuse of products, failure to follow product instructions, failure to check ingredients for known allergies, or circumstances beyond our reasonable control.

Nothing in these Terms limits any consumer rights or legal protections that cannot be excluded under applicable law.

13. Changes to These Terms

BSR Velora Essentials may update these Terms of Service from time to time. Any updated version will be posted on our website with a revised effective date.

14. Contact Us

If you have questions about these Terms, your order, or our products, please contact us:

BSR Velora Essentials
Email: bsrveloraessentials@gmail.com
Website: https://bsrveloraessentials.com/

By using our website or placing an order, you acknowledge that you have read and agreed to these Terms of Service.