Return & Refund Policy

At BSR Velora Essentials, we want you to be satisfied with your purchase. Please read our Return & Refund Policy before placing an order.

1. Eligibility for Returns

Due to hygiene and product-safety reasons, we generally do not accept returns or exchanges for products that have been opened, used, or damaged after delivery.

We may accept a return or replacement if:

• You received the wrong product.

• The product arrived damaged or leaking.

• The product is defective.

• Your order is missing an item.

Please contact us within 48 hours of receiving your order to report an issue.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us through bsrveloraessentials@gmail.com and provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product.

• Photographs of the packaging and shipping label.

We will review your request and, where applicable, provide a replacement, refund, or another appropriate solution.

3. Change of Mind

We do not accept returns simply because you have changed your mind, ordered the wrong product, or no longer want the item, particularly where the product has been opened or used.

For unopened products, any return request will be considered according to our applicable return conditions.

4. Refunds

If your refund is approved, the refund amount and method will be communicated to you.

Depending on the payment method used, refunds may take several business days to appear in your account.

For Cash on Delivery orders, we may request appropriate bank or payment details where a bank transfer refund is required.

5. Non-Refundable Situations

Refunds or replacements may not be provided where:

• The product has been opened or used.

• The customer has damaged the product after delivery.

• The product was used contrary to its instructions.

• The customer fails to report a damaged or incorrect order within the specified period.

• The customer provided an incorrect delivery address or contact information.

• The product does not produce the expected personal results.

Individual skin and hair results can vary, and dissatisfaction with results alone does not necessarily mean that a product is defective.

6. Allergic Reactions or Sensitivity

Customers are responsible for reviewing product ingredients and considering known allergies or sensitivities before use.

We recommend performing a patch test before using a new product.

If you experience irritation or an allergic reaction, discontinue use and seek appropriate medical advice where necessary. Refund eligibility will be assessed based on the circumstances and applicable law.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can generally only be accommodated before the order has been processed or dispatched.

Once an order has been dispatched, our return conditions may apply.

8. Contact Us

For return or refund requests, please contact:

BSR Velora Essentials
Email: bsrveloraessentials@gmail.com

Please include your order number when contacting us so that we can process your request more efficiently.

BSR Velora Essentials reserves the right to review each return or refund request individually. Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.