Shipping policy

Shipping Policy

At BSR Velora Essentials, we aim to make your shopping experience simple and convenient. Please review our shipping terms before placing your order.

1. Order Processing

Orders are usually processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or high demand periods, processing may take slightly longer.

2. Delivery Time

We deliver orders across Pakistan.

Estimated delivery time is:

  • Major Cities: 2–4 business days

  • Other Areas: 3–7 business days

Delivery times are estimates and may vary depending on the courier, location, weather, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges will be displayed at checkout or communicated when your order is confirmed.

From time to time, BSR Velora Essentials may offer free shipping promotions or special delivery offers.

4. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations.

Customers are requested to provide an active phone number and accurate delivery address so that the courier can contact them when necessary.

Orders may be confirmed by phone or WhatsApp before dispatch.

5. Tracking Your Order

Once your order has been dispatched, tracking information may be provided through SMS, WhatsApp, email, or another available method.

You can use the tracking information to follow your shipment through the relevant courier service.

6. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information.

BSR Velora Essentials is not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete addresses.

  • Incorrect phone numbers.

  • Unavailable recipients.

  • Refusal to receive the parcel.

  • Failure to respond to courier calls.

Additional delivery charges may apply if an order needs to be re-shipped due to incorrect information provided by the customer.

7. Delayed or Lost Orders

While we work with reliable courier partners, occasional delays may occur.

If your order is significantly delayed or appears to be lost, please contact us at bsrveloraessentials@gmail.com with your order number. We will coordinate with the courier and assist you as quickly as possible.

8. Damaged Packages

If your parcel arrives visibly damaged, please take photographs or video of the package before opening it and contact us as soon as possible.

For damaged, incorrect, or missing products, please contact us within [24/48 hours] of delivery.

9. Contact Us

For shipping-related questions, please contact:

BSR Velora Essentials
Email: bsrveloraessentials@gmail.com
By placing an order with BSR Velora Essentials, you acknowledge and agree to this Shipping Policy.